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What Customer Success Means to XL

Team pic XL Day

Hi! My name is Jane Walsh, and my job at XL is to help you do your job more effectively.  How?  By digging deep into the details of your hybrid and plug-in hybrid electric vehicles to make sure they’re performing at their best, and that you understand the value they’re delivering to your operations.

As XL’s first-ever senior customer success manager, it is my responsibility to understand your needs, analyze the vast amount of operational data we collect on your hybrid/plug-in hybrid electric vehicles, and then summarize and communicate those results to you so you can better understand how your fleet vehicles are making a difference in your organization.

How does one person get all of this done? The answer is slowly, methodically and with a lot of customer input from you! My plan is to start by sharing data on your fleet performance and listening to your feedback. I can then provide you with helpful recommendations, along with ways to utilize that data to create better and more useful insights for your company.

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What Customer Success Means to XL

VW Settlement Funding is Finally Here – Are You Ready?

VW Blog Post

It’s true! After months of fanfare, billions of dollars in VW settlement funding is now available to U.S. fleets. Here’s what you need to know.


Volkswagen has settled with the U.S. Department of Justice over the automaker’s efforts to cheat emissions testing.  As a result, nearly three billion dollars has been allocated to reduce diesel emissions in commercial vehicles across the United States.  That’s a lot of money, and fleets have an opportunity to use it to replace diesel-powered vehicles with cleaner, more fuel-efficient trucks moving forward.

Each U.S. state has had an opportunity to define their own program parameters. Most states have now done so, and their VW funding programs are ready to begin fielding reimbursement submissions. The funds are distributed on a first-come, first-served basis, until funds run out – so now is the time to move forward.

The question is:  Are you ready to tap into what’s available in your state?

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VW Settlement Funding is Finally Here – Are You Ready?

XL Wins Emerging Company of the Year Award from NECEC

NECEC award

Last night, XL was recognized by the Northeast Clean Energy Council as Emerging Company of the Year during NECEC’s annual Green Tie Gala Awards.  The prestigious event is designed to recognize the biggest achievements across the clean technology space, and XL was honored to receive the award for its rapid growth and significant contributions to clean transportation in the commercial and municipal fleet industry.

The award was our third significant recognition in the past few months.  We were named one of Boston Business Journal’s Best Places to Work in June, and were among the finalists for the New England Venture Capital Association’s NEVY award for Clean Tech & Energy Company of the Year in April.  We’re also a finalist for the upcoming S&P Global Platts Global Energy Awards for Commercial Technology of the Year, and we’ll find out those results in December.

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XL Wins Emerging Company of the Year Award from NECEC

Under the Hood with an XL Engineer: Electrifying the 4.3L GM Van

GM4.3LEngineWith each new model year, trucks can come equipped with a bevy of vehicle improvements and modifications. When XL’s automotive partners introduce a design change to one of their vehicles, our electrified vehicle engineering team gets excited. Take the MY18 Chevy Express and GMC Savana vans, for example. The big vehicle change this year? The addition of a 4.3L gasoline engine.

To support the change, XL recently engineered our XLH hybrid electric system for General Motors Express and Savana passenger / cargo vans with GM’s new 4.3L engine.  In doing so, we remain compatible with all engine and wheelbase configurations of this popular GM van model, and further extend our industry leadership on the variety of electrified vehicles we’ve made available.

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Under the Hood with an XL Engineer: Electrifying the 4.3L GM Van

Electrified Pickups Have Arrived. (Really!)


For years, fleets have been hearing about the impending rise of electrified pickups.  They’ve kept a hopeful eye on the market, waiting for these versatile vehicles to revolutionize the work truck industry with their high performance and low environmental impact.   Unfortunately, many of those early claims short-circuited, along with the companies trying to bring those products to market.

As a result, there’s a healthy skepticism today around any claims of an electrified pickup truck that can simultaneously meet the needs of the driver, the fleet manager, and the sustainability executive.  But that vision has very much become a reality, with XL’s Fleet-Ready™ electrified versions of America’s best-selling trucks.  Our hybrid electric Ford F-250 and plug-in hybrid electric F-150 pickups are here today.  They’re road-tested, independently validated, and racking up sustainable mileage for commercial and municipal fleets across North America.

Since 2009, XL has been revolutionizing the fleet industry with hybrid electric and plug-in hybrid electric versions of some of the industry’s most popular and proven OEM vehicles, including box trucks, cutaways, stripped chassis, transit vans and more.  We’ve now added electrified Ford F-series pickups to our product lineup, and the response – from the media, environmental agencies, and, most importantly, our customers – has been tremendous.  Here are a few of the highlights.

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Electrified Pickups Have Arrived. (Really!)

The Green Fleet Checklist to Make your Maintenance Department Happy


For fleet maintenance professionals, introducing new vehicle technology usually raises concerns about serviceability, reliability and the risk of downtime. While benefits like MPG improvement, safety enhancements, and extending PM’s are promising, all of these can be wiped out by unforeseen service headaches.

So before moving forward with your next green fleet vehicle selection, make sure your service and maintenance team is part of the decision-making process.  Chances are, your vehicle service managers will help you more thoroughly assess the pros and cons of a new technology – and save time, money and headaches later.

What boxes need to be checked for your service team? See the list below.

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The Green Fleet Checklist to Make your Maintenance Department Happy

XL Continues Momentum and Growth as one of Boston Business Journal’s 2018 Best Places to Work

CEO Tod Hynes accepting the BBJ Best Places to Work award June 20.

2015 BPTW_horz









It’s only June, but 2018 has been quite a year for XL.  Building from the momentum of last year’s record sales, significant product introductions and substantial funding by major industry investors, we’ve continued to surge by adding many of the largest commercial and municipal fleets in North America to our customer portfolio, and are on pace to double our staff size by the end of the year.  And last night, we were honored by Boston Business Journal as one of their Best Places to Work in 2018.

When XL was founded (as XL Hybrids) back in 2009, the green transportation market looked very different than it does today.  The average price of gas in the U.S. was $1.84 (diesel was $2.27) and electrification for fleet vehicles was in its infancy.  In fact, very few of the companies selling hybrids, plug-in hybrids, or all-electric fleet vehicles in 2009 are around today.

So, what makes XL different?
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XL Continues Momentum and Growth as one of Boston Business Journal’s 2018 Best Places to Work

In the News: Work Truck

WorkTruck PSE
Puget Sound Energy has added 40 new Ford Transit utility vans equipped with a hybrid electric drive system from XL.

PSE selected XL’s fleet electrification technology for its 40 Ford Transit utility vans, an upgrade that is expected to reduce each van’s carbon footprint by up to 20% and increase fuel economy by as much as 25%.  The utility worked with XL to upfit each van with an electric motor and advanced lithium-ion battery pack, as well as the XL Link connected vehicle system.

“We know our customers value the environment, so we were excited for the opportunity to reduce our carbon footprint through our fleet vehicles,” said Wayne Gould, director of corporate shared services at Puget Sound Energy. “This is another step for PSE to invest in the development of cleaner alternatives and technologies.”

Read the full article.

In the News: Work Truck

Making California’s HVIP program work better for fleet operators


At their best, incentive programs for vehicle technologies seed an early, innovative market, getting potential users comfortable with new technology. This has been the goal of CARB’s Hybrid and Zero-Emission Truck and Bus Voucher Incentive Project voucher project (HVIP) in California.

HVIP was created to accelerate the adoption of commercial hybrid vehicle technologies in California, and reduce fleet fuel use and emissions. The program has had successes, but also areas for potential improvement. Now in 2018, with some recent changes to HVIP that XL Hybrids has supported, the program is a great way for fleet operators in California to take advantage of hybrid (HEV) and plug-in (PHEV, EV) technology.
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Making California’s HVIP program work better for fleet operators

XL Hybrids Makes it Easy to Order XL3® Hybrid Electric Drive Systems

Hybrid Installation Locations

Questions we at XL Hybrids often hear from fleet customers about the XL3 Hybrid Drive System include:

– How do I wrap XL Hybrids upfits into my new vehicle purchases?
– How do I retrofit my vehicles already in service?
– Can XL Hybrids systems be installed on leased vehicles?
– Does XL Hybrids offer hybrid systems in Canada?

Our goal is to make it simple. Yes, on new vehicle purchases, you can order XL3 systems at the same time as you order your vehicles. We can work directly with your preferred dealer to provide quotes, detailed production information, and the right upfitter ship-thru codes. In terms of upfitters, we have sales and installation partnerships with Ford and General Motors ship-through partners such as Leggett & Platt® CVP, the Knapheide Manufacturing Company®., Adrian Steele®, and , Farmbro® in Canada. These installation partners can upfit new vehicles or retrofit existing ones and are located throughout the US and Canada.
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XL Hybrids Makes it Easy to Order XL3® Hybrid Electric Drive Systems