This month’s Profiles in XLence features Scott Parisi, XL’s Director of Customer Service, who has been with the company since 2014.
1. How long have you been with XL, and what is your role?
I have been with XL for just over five years – I joined the team in May of 2014. In my role as Director of Customer Service, I lead the team responsible for ensuring our customers have the best experience possible with XL products in the field, and that any issues that arise are dealt with quickly and effectively. I also internally represent customers to XL leadership, to ensure their perspectives and experience are being considered with every step we take as a company.
2. What is the best part of your job, or a favorite project you’ve been involved with, and why?
The best part of my job is helping customers and solving problems. Our customers rely on their fleet vehicles to be up and running when they need them, and want the assurance of knowing their hybrid and plug-in hybrid electric drive systems are operating at peak performance. Once they’re deployed, it’s my team’s job to ensure they are.
Working with our customers is definitely one of my favorite parts of the job. They are incredibly dedicated and knowledgeable in their jobs, and they’re passionate about wanting to help their organizations reduce their carbon footprint.
I have many great stories about my team’s dedication as well as my experience with customers, but one of my favorites was an unusual situation that happened recently. One of our customers had an XL-upfitted vehicle stolen, and by using GPS data from our on-board XL Link telematics application, we were able to help them quickly recover the vehicle.
My favorite project so far at XL is definitely our plug-in hybrid electric (PHEV) Ford F-150 application. It was the most technologically advanced project the company had done so far, and it was great to be part of that unique vehicle’s market introduction. It’s been a huge hit with customers.