This month’s Profiles in XLence features Scott Parisi, XL’s Director of Customer Service, who has been with the company since 2014.
1. How long have you been with XL, and what is your role?
I have been with XL for just over five years – I joined the team in May of 2014. In my role as Director of Customer Service, I lead the team responsible for ensuring our customers have the best experience possible with XL products in the field, and that any issues that arise are dealt with quickly and effectively. I also internally represent customers to XL leadership, to ensure their perspectives and experience are being considered with every step we take as a company.
2. What is the best part of your job, or a favorite project you’ve been involved with, and why?
The best part of my job is helping customers and solving problems. Our customers rely on their fleet vehicles to be up and running when they need them, and want the assurance of knowing their hybrid and plug-in hybrid electric drive systems are operating at peak performance. Once they’re deployed, it’s my team’s job to ensure they are.
Working with our customers is definitely one of my favorite parts of the job. They are incredibly dedicated and knowledgeable in their jobs, and they’re passionate about wanting to help their organizations reduce their carbon footprint.
I have many great stories about my team’s dedication as well as my experience with customers, but one of my favorites was an unusual situation that happened recently. One of our customers had an XL-upfitted vehicle stolen, and by using GPS data from our on-board XL Link telematics application, we were able to help them quickly recover the vehicle.
My favorite project so far at XL is definitely our plug-in hybrid electric (PHEV) Ford F-150 application. It was the most technologically advanced project the company had done so far, and it was great to be part of that unique vehicle’s market introduction. It’s been a huge hit with customers.
3. How have you supported sustainability, either in your job or personal life? (Or both).
I’ve always been dedicated to carbon emissions reduction in both my personal and professional life. I’ve been fortunate enough to work in alternative fuel businesses for over 15 years, mostly in the commercial vehicle space. I’ve seen a lot of things change and grow in the industry over that time, and it’s great to be part of the company that has been leading the way in the fleet electrification space for the past ten years. The industry is poised for huge growth, and it’s more exciting than ever to be a part of that.
Personally, I have owned several electric vehicle models dating back to the late 1990’s. I’ve seen that consumer technology advance quite a bit over that time as well.
4. What was your favorite job prior to XL, and why?
My favorite job prior to XL was at Azure Dynamics, where I had a similar role as I had when I first started at XL. It was in the very early days of fleet electrification, and it was exciting to be a part of that. And now with XL, I’ve been able to see fleet electrification technology advance to a degree where the company and the systems are sustainable for the long term.
5. What is your favorite pastime outside of work?
In my current role, I spend a lot of time on the road. So, when I’m not working, I want to be spending time at home with my family. I live in New Hampshire and love the outdoors. When time allows, I enjoy fishing and golfing.
6. What is the last book you read and movie you saw?
The last book I read was Past Tense by Lee Child, the most recent book in the Jack Reacher series. Having little ones at home, most of the movies I watch are geared toward kids. We recently just finished watching the Harry Potter movie series, which everyone in my family loved.