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What Customer Success Means to XL

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Hi! My name is Jane Walsh, and my job at XL is to help you do your job more effectively.  How?  By digging deep into the details of your hybrid and plug-in hybrid electric vehicles to make sure they’re performing at their best, and that you understand the value they’re delivering to your operations.

As XL’s first-ever senior customer success manager, it is my responsibility to understand your needs, analyze the vast amount of operational data we collect on your hybrid/plug-in hybrid electric vehicles, and then summarize and communicate those results to you so you can better understand how your fleet vehicles are making a difference in your organization.

How does one person get all of this done? The answer is slowly, methodically and with a lot of customer input from you! My plan is to start by sharing data on your fleet performance and listening to your feedback. I can then provide you with helpful recommendations, along with ways to utilize that data to create better and more useful insights for your company.

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What Customer Success Means to XL